A few things to know before you order.

You can order as a guest. Save the private design-studio link on the confirmation page. An account gives you a place to view your orders.

The price depends on format and size. Product pages display the exact USD price when you choose a size. Delivery is calculated separately at checkout.

Yes. Choose invoice request at checkout. Your order is saved without collecting payment. Payment arrangements are confirmed before production.

Yes. Your private design studio displays the current preview version for approval or a revision request.

Submit a revision request before production. Additional generation or repair work may have a cost, which is agreed first.

Earlier approval is reset. You must approve the latest version before production can be released.

Standard repair follows the reference. Inventing unseen props, changing the pose or recoloring is not automatically included and needs a feasibility review.

Yes, in the supported figure, scene, charm and frame formats. Provide two matching reference views for couple and person-with-pet figures.

No. The store currently offers only the 25 product entries in the two approved price sheets. Other factory products are not available for purchase here.

Yes, up to 10 of a configuration per cart line. Contact us for larger quantities or different shipping arrangements.

JPG and PNG only. Each photo must be 128 KB to 10 MB, larger than 300 pixels on both sides, and no more than 24 megapixels.

Up to six per configured product. A single subject normally needs at least one clear view; couple and person-with-pet figures require two matching views.

Use a clear full-body standing image, a simple background, even light and a visible front-facing face. Include hands, feet and the entire outfit.

A centered, clear portrait or close-up with space around the head works well. Avoid cropped important limbs, heavy shadows and face coverings.

A face with no clear frontal information, heavy obstruction or poor detail may need a replacement photo.

Yes, as an additional reference. A rear view does not replace the clear front view. Keep multi-view references consistent in pose, outfit and image dimensions.

Only submit images and likenesses you have permission to use. Unauthorized celebrity likenesses and third-party characters are not accepted.

An adult parent or authorized guardian may submit the photo. The finished keepsake is decorative and is not a children’s toy.

No. Reference photos and previews are encrypted in private storage and accessed through authorized accounts or private order links.

Not without separate permission. The current gallery uses labeled supplier demonstrations.

The factory specifies full-color resin, printed in one piece, with a matte surface and a lightly textured feel.

Food-contact certification is not established by the supplied factory manuals. Treat the item as a decorative keepsake and keep it away from food contact.

The documented route is full-color one-piece printing. We do not describe it as individually hand-painted.

No. The factory gives approximate color variation references of 10% for ordinary colors and 15% for brown, red and black. Screen and print finishes differ.

The documented process cannot reproduce transparent glass, metallic reflections or mirror finishes.

Below 8 cm, thin glasses and tiny props are easily damaged. Larger accessories may be thickened, but very delicate parts remain risky.

Each product lists only its approved sizes. Figures range from 4 to 10 cm depending on the format; badges are 4 or 5 cm; relief charms are 6 cm.

Ordinary figure charm size excludes the hanging loop. Framed figure charm size includes the integrated loop.

Its listed height includes the person and seat, but excludes the cloud base. The total weight includes the base and spring.

Horse, dragon, unicorn, moon and rocket. The spring and cloud base are assembled by the factory.

Supported scene formats allow one to four listed props, subject to printability. A pet can only appear in the person-with-pet scene format sold here.

Relief frames and relief charms support text subject to layout review. Badges do not. Some documented styles have additional text support; the product form explains it.

Ordinary charms can use an integrated printed loop or screw-eye loop. Framed charms use an integrated loop.

The product page lists estimated factory weight ranges. Pose, body shape, style and props affect the actual finished weight.

Use a soft dry brush or cloth. Avoid water immersion, solvents, strong heat, sunlight and pulling on delicate parts.

The factory states dispatch within 7 days after a successful factory order. Photo review, design approval and payment come first.

The supplied standard-route quote states 5–8 working days after dispatch. Customs and holidays can add time.

The configured one-item 200 g standard allowance is $11.15. Larger quantities use combined allowance and the matching rate band.

Standard-route prices cover the destinations listed on Packaging & shipping. Contact us for other countries or remote addresses before ordering.

They are not represented as prepaid unless explicitly shown on your final invoice. Destination import charges may apply.

Open your private design studio from the saved confirmation link. The carrier and tracking number appear after dispatch.

Email service is being configured. Save your private confirmation link and use the site’s order studio for current design and shipping updates.

The manual documents standard figurine blind-box or relief packaging depending on format. Applicable fittings are checked for your selection.

Keep the original packaging and take clear photos of the outer package and damaged item. Contact us with the order number for review.

Send the order number, received-item photos and the mismatch details. We review the issue for an appropriate remedy.

Please report visible issues within 7 days where possible to help the carrier investigation. This request does not remove statutory consumer rights.

Custom-made products may be excluded from ordinary change-of-mind returns where allowed by law. Contact us before production if you want to cancel.

Contact us first. We provide the relevant instructions after reviewing the case. Do not send it to an unconfirmed factory address.

Use the contact form with your order number. The message is saved for the store team even while email service is being configured.