CartoonChanges, damage & returns.
Custom pieces need careful approval. If something goes wrong, we will review it with you.
Before production
Request a change or cancellation as soon as possible through your private order page or the contact form. We review whether work has started and explain any documented design or production costs before proceeding. A new preview needs a new approval.
Additional image generations or revisions may carry a charge. We agree the scope and price before starting extra work.
Damaged, incorrect or missing items
Report transport damage, an incorrect size or configuration, missing parts, or a missing parcel with your order number and clear photos. Keep the outer packaging and the item in their received condition.
Please report visible delivery issues within 7 days where possible, so the factory and carrier can investigate promptly. This reporting request does not remove legal rights or shorten mandatory statutory protection. Depending on the verified issue and applicable law, a repair, replacement, remake or refund may be appropriate.
Expected characteristics
The factory documents a matte surface, light layer marks and some color difference from a preview. Personal taste changes after approval and damage caused by misuse are not manufacturing defects.
A custom-made product may be excluded from a standard change-of-mind cancellation right where the law permits. Defective or non-conforming goods remain subject to applicable consumer protections.
How to contact us
Use the contact form with your order number and describe the problem. We will provide the relevant return instructions after review. Do not ship an item to a supplier address without authorization.
Approved returns should use protective original packaging where available. Refund timing and method are confirmed for the original payment arrangement.